Claims management software helps expanding company

Released on: October 31, 2007, 7:01 am

Press Release Author: BeyondPR

Industry: Software

Press Release Summary: Case management software improves efficiencies and customer
service

Press Release Body: A rapidly expanding company with ambitious growth plans, Claims
Assist UK needed a new claims management software system to cope effectively with an
upsurge in business. After evaluating a number of market-leading case management
software systems, Claims Assist selected AquariumClaims. They felt that Aquarium's
solution was the easiest for their claims handlers to use; it could be tailored
quickly to their specific needs, and being web-based it could be deployed quickly
and effortlessly over multiple sites.

Claims Assist commissioned AquariumClaims to provide a full implementation of the
case management software. The pilot project evaluated and implemented the company's
three key business workflows, involving more than 250 processes in total. This
included on-line questionnaires, custom data capture screens, automatically
generated documentation and a custom database to mange their vehicle fleet. The
successful pilot project resulted in the roll-out of the process at three additional
Claims Assist offices, as well as the training of key users at each individual
location.

A series of management reports were then put in place to ensure that key staff could
monitor claims being progressed across all four offices, ensuring that both payments
in and out of the business were timely and accurate, and that all claims were
efficiently and professionally managed.

The benefits of using Aquarium Software for Claims Assist were numerous. More claims
were managed more effectively with less people. Features like document bar-coding
and scanning enabled claims to be processed much faster. Case histories allowed
anyone in the four offices to view the case details. Being web-based with flexible
user control features meant running the system across all the offices was easy. All
this led to greater business profitability for Claims Assist with more satisfied
customers.

Says Shahraz Yaqub of Claims Assist: "The case management system from AquariumClaims
is quick, efficient and easy to use. It saves us time and money, while making it
straightforward to access individual case details from any of our sites or any
remote location. Our profit margins are now higher, our clients are happier and the
company is expanding in an effective and more organised manner; all in all the case
management software from AquariumClaims has become an important bedrock of our
growth strategy. "

AquariumClaims is designed to be quick to set up and its cost is highly competitive
compared to traditional software. Aquarium also offers an innovative pay-per-usage
model. Because AquariumClaims uses the latest web-based technology, it can give
users a powerful solution at a cost that traditional software providers cannot
match.

Aquarium has set up a "60 second" online test which allows claims companies to
compare their current processes with state-of-the-art claims processing using
AquariumClaims. The test is free and confidential, and the results are emailed back
immediately to the user. Interested claims managers can take the AquariumClaims
online test at www.aquariumclaims.com.

For further information contact Aquarium Software, free of charge, on 0800 781 7570
or visit www.aquariumclaims.com

Ref: ECA009 - AquariumClaims case study: Claims Assist UK



Web Site: http://

Contact Details: Media Contact: BeyondPR. Tel: 0114 275 6996. Mob: 07930 697773.
www.beyondpr.co.uk

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